WhatsApp Business

Better communication for customer engagement, increased trust, and long-term customer relationships.


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WhatsApp Business Solutions

Using WhatsApp Business API for your business messaging opens the door for better communication – leading to better customer engagement, increased trust, and long- term customer relationships. Your customers would always prefer to send you a message over WhatsApp rather than calling a helpdesk number or raising a ticket.

Our team of experts help you build and introduce a chatbot to your clients over WhatsApp so you can answer FAQs faster, offload work from your client support team, and deliver a seamless customer experience.

Customers want to connect with businesses on a familiar platform that is fast and reliable.

Chatbot or live agent enables you to send real-time alerts and notifications while offering always-on support.

Advantage

Our platform is:

Secure

WhatsApp Business's End-to-end encrypted messaging will trasfer information safely.

Engaging

Real-time conversations that increase delivery, open, and conversion rates.

Reliable

We Offer 24/7 support and channel failover to ensure message delivery.

Ways of communication

By using our WhatsApp Business API platform, you can communicate with your clients in two ways:

Customer Care

Have an opportunity to respond to customer-initiated conversations over WhatsApp. Enable your contact center agents to:
  • Instant quick, conversational support
  • Receive instant feedback
  • Resolve client issues in one-on-one conversations

Notifications

Collect opt-ins from your customers to deliver pre-designed messages over WhatsApp. Once your customers are opted- in, you can send alerts and notifications in real time.
Use media message templates to create great notifications that include downloadable documents, images, videos, or location sharing, so you can:
  • Share package delivery locations in the case of e- commerce
  • Send e-receipts to clients
  • Share e-tickets for events to attendees
  • Onboard customers with educational videos or demos
  • Share downloadable boarding passes
  • Send real-time financial transaction alerts


How do you benefit?

The benefits of our WhatsApp Business solutions are:

Client knowledge

By getting to know your customers, you gain a better understanding of their motivations for buying your product or service, as well as their expectations

Adapting to customer needs

Understanding your clients offers you the unique opportunity to adapt to trends or the changing buying habits of your customers.

Customer recommndation to new products/services

Having an open dialogue with your customers also allows you to introduce them to your other products that they may not have heard of.

Direct, easy & effective communication

Our platform allows you to put all exciting new developments in one place where the customer can actively engage when and how they want to. It is direct and effective, easily accessible for the customer, and not invasive.

Order and simplicity

WhatsApp Business allows you to manage the majority of your business communication all in one place, and in an orderly manner